Terms- & Conditions

Trade and delivery terms

Information

shoplonghair.com is a part of AqqRate ApS.

Payment

We accept payment by Visa, Mastercard, Maestro, MobilePay (only danish customers) and PayPal. Payment will be charged to your account once the order is shipped.

You can pay through PayPal with VISA, Mastercard, Discover, American Express and PayPal account.

All amounts are shown in these currencies: € Euro (default), Swedish Krona (kr) – SEK, Czech koruna (Kč) – CZK, Polish zloty (zł) – PLN and Danish krone (DKK) – DKK. VAT is included in price.

The payment will appear on your account as AqqRate ApS, as this is our company name.

shoplonghair.com uses an approved payment server, which encrypts all of your card information with SSL (Secure Socket Layer). This means that it is not possible to obtain your information.

Delivery

We ship all business days. Currently we ship to the following countries (price in parenthesis):
Denmark(€9), Germany(€9), Sweden(€9), Netherlands(€9), Austria(€9), Belgium(€9), Bulgaria(€9), Italy(€9), Czech Republic(€9), Croatia(€9), Greece(€9), France(€9), Luxembourg(€9), Portugal(€9), Spain(€9) Slovakia(€9), Romania(€9), Poland(€9).
Free Shipping Limit €50 applies to:
Denmark, Germany, Sweden, Netherlands, Austria, Belgium, Czech Republic, Luxembourg, Slovakia, Poland
Free Shipping Limit €50 applies to:
Bulgaria, France, Greece, Italy, Croatia, Portugal, Spain, Romania
Warranty claim

A warranty claim period of 2 years is given under the Sale of Goods act. Our warranty claim applies to defects for originally delivered product/service.

The claim does not apply to defects or damage committed by incorrect operation of the product/service.

Returns

AqqRate ApS
Att: ShopLongHair.com
Erhvervsvej 2c
8653 Them
We do not accept packages sent as cash-on-delivery.

Reimbursement

If a reimbursement has been arranged, please send in your bank details so that we are able to transfer the agreed amount.

Cancellation

There is a 14 day return policy on goods purchased in our Webshop.

The 14 day period starts from the date you receive the order.

You must pay the return costs.

The cancellation must be notified to us within 14 after the purchase and the goods must be returned no later than 14 days after the cancellation.

You’ll need to write to us with notice of your cancellation at info@aqqrate.com.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Other

Reservations are made regarding pricing errors and other typing, image and import errors related to the products on shoplonghair.com.

We will not sell personal information to third parties.